With Love: Thoughts on Being an Empathetic OT Practitioner

Shannen Coley, MS, OTR/L Dear grumpy little lady, I see you. I enter your room and the covers are over your head. They say you don't want to be bothered. The lights are out but it's only early afternoon. I notice there aren't any cards or plants or trinkets in your hospital room. I've read your chart. I see the words "noncompliant," "unmotivated," and "agitated" on the EMR from past therapists, nurses, and other staff